Paid Customer Service Internship in Guimarães, Portugal

Job Description

Company Description

We are a leading multinational company in the customer service sector, known for our commitment to excellence and innovation. With a diverse team of professionals and a strong focus on employee development, we strive to create a positive impact in the lives of our clients and their customers. Our dynamic work environment fosters collaboration, creativity, and growth, making us one of the most sought-after companies in the industry.

Internship Description

We are seeking a motivated Customer Service Intern to join our team in Guimarães, Portugal. This internship will provide the candidate with valuable experience in a fast-paced corporate environment, allowing them to develop skills in customer interactions, problem-solving, and communication.

Key Responsibilities

• Assist in managing customer inquiries and providing exceptional support through various channels, including phone, email, and live chat.
• Collaborate with team members to identify and resolve customer issues, ensuring timely and effective solutions.
• Gather customer feedback and contribute to reports aimed at improving service quality.
• Participate in training sessions and workshops to enhance customer service skills and knowledge of products/services.
• Support the development of training materials and documentation for internal processes.

Job Requirements

• Pursuing a degree in Business, Communication, or a related field.
• Strong verbal and written communication skills in English and Portuguese; other languages are a plus.
• Proficient in Microsoft Office Suite and basic knowledge of customer service software.

Personal Requirements

• Excellent interpersonal skills with a customer-oriented mindset.
• Ability to work in a team setting and adapt to fast-paced environments.
• Strong organizational skills and attention to detail.
• Enthusiasm for learning and self-improvement.

About Guimarães

Guimarães, known as the "birthplace of Portugal," is a historic city with a rich cultural heritage. Visitors can explore beautiful medieval architecture, including the iconic Guimarães Castle, and enjoy the vibrant local cuisine. The city offers a unique blend of tradition and modernity, making it an inspiring place for personal growth and professional development.