Paid Internship in Customer Service - Évora, Portugal

Job Description

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Company Description

We are a leading multinational company with a strong commitment to delivering exceptional customer service solutions worldwide. Our innovative approach and dedication to quality have established us as a trusted partner to businesses across various sectors. With a strong focus on employee development and a dynamic work environment, we continuously strive to enhance customer satisfaction and foster long-term relationships.

Internship Position: Customer Service Intern

As a Customer Service Intern, you will be an integral part of our customer service team in Évora, Portugal. You will assist in delivering our high standards of service, handling customer inquiries, and supporting the overall operational needs of the department.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, ensuring timely and effective communication.
• Assist in resolving customer complaints and issues, providing solutions to enhance customer satisfaction.
• Maintain accurate records of all customer interactions and transactions.
• Support the development of customer service processes and documentation.
• Contribute to the continuous improvement of customer service initiatives.
• Collaborate with cross-functional teams to deliver a seamless customer experience.
• Participate in training sessions to gain insights into best practices of customer service.

Job Requirements

• Currently enrolled in a relevant field of study (Business, Communications, Hospitality, etc.).
• Strong verbal and written communication skills in English and Portuguese; additional languages are a plus.
• Proficient with Microsoft Office Suite and basic CRM tools.
• Ability to work in a fast-paced environment and manage multiple tasks effectively.

Personal Requirements

• Passionate about customer service and helping others.
• Excellent problem-solving skills and attention to detail.
• Team player with a positive attitude and a willingness to learn.
• Adaptable and open to feedback.

About Évora

Évora is a beautiful city located in the Alentejo region of Portugal, known for its rich history, stunning architecture, and vibrant culture. As a UNESCO World Heritage Site, Évora boasts a charming blend of ancient Roman ruins, medieval walls, and magnificent cathedrals. The city's warm climate, delicious cuisine, and friendly locals create an inviting environment for both personal and professional growth.

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