Paid Internship in Customer Service in Coimbra, Portugal

Job Description

Vacancy: Customer Service Internship, Coimbra, Portugal

About the Company

Join an internationally respected organization recognized for its innovation, integrity, and customer focus. With a renowned reputation in the industry, our company is devoted to fostering a culture of inclusivity, team spirit, and professional growth. Operating for over three decades, our distinctive global reach speaks to our commitment to excellent customer service and satisfaction.

The Opportunity

We are currently offering a unique opportunity for a Customer Service Intern to join our team in the beautiful city of Coimbra, Portugal. By selecting our company for your internship, you’re stepping into a learning environment that will carve your professional path and enrich your understanding of customer service.

Tasks and Responsibilities

The successful candidate will participate in customer service activities such as:

• Managing inbound customer inquiries, resolving problems and providing solutions.
• Working alongside various teams to understand and help improve customer service processes.
• Partaking in customer satisfaction surveys and recording customer interaction details.
• Assisting in customer retention and acquisition strategies.

Job Requirements

Prospective intern candidates should meet the following criteria:

• Must be enrolled in a Bachelor’s or Master’s Degree in Business, Communications or a related field.
• Exceptional communication skills in English and Portuguese.
• Strong problem-solving skills and capacity to handle pressure.
• Familiarity with Customer Relationship Management (CRM) systems would be an advantage.

Personal Requirements

We seek candidates who display the following attributes:

• A passion for providing excellent customer service.
• The ability to work effectively in a team.
• A positive attitude and capacity to learn fast.
• Flexibility, resilience, and dedication to the role’s responsibilities.

About Coimbra

Coimbra, one of the most historic cities in Portugal, is home to spectacular architecture, world-renowned universities, and a vibrant cultural scene. Its charm, coupled with a moderate weather, offers a pleasant and inspiring environment — an ideal place to grow both personally and professionally.