Paid Customer Service Internship in Coimbra, Portugal

Job Description

Company Overview

Join a leading global company renowned for its commitment to innovation, quality, and customer satisfaction. With a strong presence across multiple industries, our mission is to enhance customer experiences by delivering unparalleled service and support. Our Coimbra office serves as a vital hub for our operations, embodying our core values of excellence, integrity, and teamwork.

Position: Customer Service Intern

As a Customer Service Intern, you will play a crucial role in ensuring our customers receive the highest level of support. You will assist in managing customer inquiries, resolving issues, and promoting our products and services.

Key Responsibilities

• Assist customers via phone, email, and live chat, providing prompt and accurate responses to inquiries.
• Identify and troubleshoot customer issues, escalating complex problems to senior staff as necessary.
• Maintain detailed records of customer interactions and feedback in our CRM system.
• Collaborate with team members to improve service processes and enhance customer experience.
• Participate in training sessions and internal meetings to expand your knowledge of our products and services.

Requirements

Job Requirements:

• Pursuing a degree in Business Administration, Marketing, Communications, or a related field.
• Strong communication skills in Portuguese and English; additional languages are a plus.
• Proficient in Microsoft Office Suite and familiarity with CRM software.

Personal Requirements:

• Enthusiastic, customer-focused attitude with a passion for helping others.
• Strong problem-solving abilities and a collaborative spirit.
• Ability to learn quickly and adapt to a fast-paced environment.

About Coimbra

Coimbra, known for its rich history and vibrant culture, is home to one of the oldest universities in Europe. The city blends tradition and modernity, offering picturesque streets, historic landmarks, and a lively student atmosphere. With its charming cafes, beautiful gardens, and the stunning Mondego River, Coimbra is not just a place to work; it's a place to thrive.