Customer Service Internship in Coimbra, Portugal

Job Description

Internship Vacancy: Customer Service Intern

We are a leading multinational company renowned for delivering exceptional customer experiences. Our Coimbra office is dedicated to fostering a vibrant workplace culture that promotes innovation, collaboration, and excellence. With a commitment to sustainability and social responsibility, we empower our interns to grow within a dynamic environment while contributing to our mission of enhancing customer satisfaction globally.

Tasks Description

• Assist in managing customer inquiries through various channels such as phone, email, and live chat, ensuring timely and professional responses.
• Support the customer service team in resolving complaints by gathering relevant information, assessing the situation, and proposing suitable solutions.
• Participate in the development and documentation of customer service procedures to enhance operational efficiency.
• Contribute to the creation of customer satisfaction surveys and analyze feedback to identify trends and areas for improvement.
• Collaborate with cross-functional teams to support product launches and marketing campaigns, ensuring customer needs are met.
• Organize and maintain customer service records and documentation meticulously to aid in reporting and analysis.

Job Requirements

• Currently pursuing a degree in Business Administration, Marketing, Communications, or a related field.
• Strong verbal and written communication skills in English and Portuguese; knowledge of additional languages is a plus.
• Proficiency in Microsoft Office Suite and familiarity with CRM software is preferred.
• Excellent problem-solving abilities and a customer-oriented mindset.
• Ability to work independently and as part of a team in a fast-paced environment.

Personal Requirements

• Positive attitude with a willingness to learn and grow in a professional setting.
• Exceptional interpersonal skills and a passion for helping others.
• Detail-oriented with strong organizational skills.
• Ability to handle stressful situations with poise and professionalism.

About Coimbra

Coimbra, known as the city of students, boasts a rich historical heritage and is home to one of the oldest universities in Europe. Its charming streets, vibrant cultural life, and scenic river views make it an inspiring place for personal and professional growth. As a city that blends tradition and innovation, Coimbra offers an unforgettable experience for interns seeking to embark on a rewarding journey in customer service.