Paid Internship Opportunity in Customer Service - Vilnius, Lithuania

Job Description

Customer Service Internship, Vilnius - Lithuania

Company Profile

An internationally reputed name in the technology sector, our client is a leader in innovation. With offices in over 40 countries, this company stands for diversity, sustainable growth, and quality. They believe in nurturing young talent, giving them opportunities to grow and learn, while contributing to the company's vision and goals.

About Vilnius

Vilnius, the capital of Lithuania, is a vibrant city that blends culture, history, and modernity. Famous for its Baroque architecture and charming old town, Vilnius also offers a robust business environment with several growing sectors including technology and service industries. The city is known for its high-quality life, welcoming international community, and rich cultural scene.

Job Description

The selected intern will join our dedicated Customer Service team. You will have the opportunity to improve your knowledge and skills in solving customer issues, learning from our experienced team, and supporting in implementing solutions for customer satisfaction.

Responsibilities

• Respond professionally to inbound customer communications via phone, email, and chat.
• Identify customer needs, assist with inquiries, and provide solutions.
• Develop rapport with customers, demonstrating empathy and maintaining professionalism.
• Assist in generating customer satisfaction reports and suggest improvements.
• Participate in team meetings, contributing ideas for enhancing customer experience.

Job Requirements

• Currently studying or a recent graduate in Business Administration, Communications, or other related fields.
• Excellent verbal and written communication skills in Lithuanian and English.
• Proficient in Microsoft Office Suite.
• Ability to handle challenging customer interactions via phone call, e-mail, or social media.
• Ability to work in a team environment and individually when necessary.

Personal Requirements

• A positive and ambitious mindset.
• Comfortable dealing with people and able to handle stress.
• Desire to learn and improve continuously.
• An open-minded approach appreciating diversity in a multicultural environment.