Paid Internship for Customer Service Role in Vilniaus, Lithuania

Job Description

Customer Service Internship Opportunity in Vilnius, Lithuania

A global leader in the technology sector, renowned for its dedicated pursuit towards software innovation, invites talented and motivated candidates to apply for a Customer Service Internship position. Established over two decades ago, our company is well-known for its positive work culture, futuristic solutions, and meticulous customer service. As an intern in our team based in Vilius, Lithuania's thriving capital, you will be exposed to best-in-industry practices and groundbreaking products.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Document consumer interactions and transactions, registering details of comments, questions, complaints, and actions taken.
• Liaise with the relevant departments to better handle customer needs.
• Contribute to team efforts by achieving departmental and organizational goals.
• Appropriately escalate unresolved queries to higher-level personnel.
• Assist in regular customer satisfaction surveys to understand the setbacks in the process and ways to overcome them.

Requirements

• Must be pursuing or achieved a degree in Communications, Business Administration, or a related field.
• Excellent written, verbal, and interpersonal communication skills.
• Proficient in English; knowledge of Lithuania would be beneficial.
• Flexibility to work in shifts.
• Ability to quickly familiarize with new technology and software.
• Customer-oriented mindset with high level of tolerance and resilience.

Vilnius, consistently regarded as one of the most lively and captivating cities in Eastern Europe, delivers a charming blend of classical architecture juxtaposed with its modern, youthful spirit. It is renowned not only for its vibrant nightlife and exceptional food scene but also as a hub for innovation and technology. The presence of numerous multinational companies has given Vilnius a thriving expat community and an environment conducive to the holistic development of professionals.

This internship provides a rare opportunity to kickstart your career in a globally renowned company in one of Europe's most dynamic cities. We look forward to receiving the applications of aspirational individuals who are ready to take their first steps into a fulfilling customer service career.