Paid Internship Opportunity: Reception / Reservations in Verona, Italy

Job Description

Company Description

We are a globally reputable and high-profile corporation deeply rooted in the heart of Verona, Italy, boasting of a long and distinguished pedigree of quality, style and service. With our commitment to providing exceptional experiences to our patrons, we continually set standards for luxury, innovation, and world-class service around the globe.

Vacancy: Reception/Reservations Internship

We are currently seeking a high-energy, motivated individual to join our team in the role of Intern: Reception/Reservations. This position provides valuable work experience in the dynamics of operating a corporate setting in a multicultural environment and presents a unique opportunity to learn, explore and contribute to various aspects of our operations.

Primary Tasks

• To be the first point of contact for all incoming visitors and provide a warm, professional welcome.
• Handle all reservations (online and telephone) with utmost efficiency, ensuring the satisfaction of the customer's needs.
• Ensure efficient communication between all departments and effectively manage a high volume of incoming calls.
• Maintain the visitor lobby area, ensuring refreshments are topped up and the environment is welcoming.

Job Requirements

• Currently studying for a degree or a recent graduate in Business Administration, Hospitality or a related field.
• Strong written and verbal communication skills in both English and Italian; knowledge of additional languages is a definite plus.
• Experience in customer service, personnel administration or hospitality is highly desirable.
• Proficient in the use of Microsoft Office package and reservation software.

Personal Requirements

• Customer-oriented attitude, strong interpersonal skills and ability to manage stress during peak work hours.
• A keen eye for detail, excellent organizational skills and the ability to prioritize.
• Be a team player with a positive attitude who is willing to learn and take initiative.

About Verona

Verona, the city of love, renowned as the setting of Shakespeare's "Romeo and Juliet." This Italian city is laden with history, a place where ancient Roman structures, medieval embellishments, and modern vibrancy collide to create a truly unique destination. A UNESCO World Heritage site, Verona has a rich cultural tapestry that mirrors the values of our company.