Paid Internship Opportunity for Reception/Reservations Field in Pisa, Italy

Job Description

Company Description

Join one of the leading hospitality entities renowned globally for its distinguished and luxurious services. With operations spanning across multiple continents, our company thrives on delivering personalized and exceptional services to every customer. We boast of our culture rooted in excellence, innovation, and growth, and we invite you to be part of our diverse team that promotes inclusivity and mutual respect among its members.

Location: Pisa, Italy

A city in Italy's Tuscany region, Pisa is internationally recognized for its iconic leaning tower. Alongside this gem of medieval architecture, the city boasts a wealth of historical and cultural points of interest, making it a vibrant tourism hub. Despite its ancient roots, Pisa is by no means stuck in the past. As the home of the prestigious University of Pisa, it possesses a thriving, eclectic atmosphere that perfectly blends old and new.

Internship - Reception/Reservations

The company is searching for a dynamic, hospitality-oriented intern to join our Reception/Reservations team. In this role, you will be the face of our brand, serving as the first point of contact for our guests and ensuring they receive a five-star experience from the moment they interact with our company.

Job Responsibilities

- Welcoming guests upon their arrival and providing them with detailed information about facilities and services.
- Coordinating and managing reservations, both incoming and outgoing, in a timely and professional manner.
- Maintaining up-to-date knowledge about room rates, packages, discounts, and special offers.
- Handling guest complaints or issues, demonstrating utmost professionalism and empathy.
- Supporting the front office team with check-ins, check-outs, and handling inquiries.
- Maintaining accurate records of bookings and billing information.

Job Requirements

- Studying or recently graduated in Hospitality, Tourism, Business Management, or related fields.
- Proficiency in English and Italian, both written and spoken. Familiarity with other languages is a significant advantage.
- Strong interpersonal skills and a customer-oriented approach.
- Excellent organizational abilities and a keen eye for detail.
- Ability to handle stressful situations with grace and maintain composure in a fast-paced environment.
- Awareness of best practices in the hospitality sector.

In return for your hard work, you will gain invaluable experience in the premium hospitality sector, high-quality training, and potential job opportunities within our worldwide network of luxury establishments. We look forward to welcoming you to our team!