Paid Internship in Customer Service - Parma, Italy

Job Description

Internship Opportunity in Customer Service

Join our renowned company in Parma, Italy, a leader in the consumer goods sector, dedicated to excellence and customer satisfaction. Our team values innovation and professional growth, setting industry standards for quality and service.

Key Responsibilities

• Assist in managing customer inquiries via phone, email, and chat, ensuring timely and effective resolution of issues.
• Support the customer service team by documenting interactions, updating customer records, and following up on open cases.
• Conduct surveys and gather customer feedback to improve service offerings and enhance the customer experience.
• Collaborate with various departments to streamline processes and communicate customer needs effectively.
• Participate in training sessions to develop product knowledge and customer service skills.
• Help create and implement customer service guidelines and policies.

Job Requirements

• Currently enrolled in or recent graduate of a degree program in Business, Communication, or related field.
• Strong verbal and written communication skills in English and Italian; additional languages are a plus.
• Proficiency in MS Office Suite and familiarity with customer relationship management (CRM) software.
• Exceptional problem-solving abilities and a customer-focused attitude.

Personal Requirements

• Ability to work collaboratively in a team-oriented environment.
• Strong organizational skills and attention to detail.
• Positive attitude and willingness to learn and adapt in a fast-paced setting.
• Availability to work flexible hours, including weekends if necessary.

Parma, known for its rich history, exquisite cuisine, and vibrant cultural scene, offers a unique backdrop for your internship. From the stunning architecture to the famous prosciutto and Parmigiano cheese, you will enjoy both professional growth and personal enrichment in this beautiful Italian city.