Paid Customer Service Internship in Parma, Italy

  • Customer service
  • Parma, Italy
  • March 22, 2024 02:26
  • Internship

Job Description

  • Date Posted:

    Mar 22, 2024
  • Expiration date:

    May 22, 2024
  • Location:

    Parma, Italy
  • Hours:

    30h / week
  • Salary:

    0€ - 700€

Job Description

Position: Customer Service Internship


A progressive and market-leading organization based in Parma, Italy is seeking a passionate and committed intern to contribute to their Customer Service team. This role offers an exceptional opportunity for personal and professional growth, with the chance to gain invaluable experience within a highly dynamic and international context.

About Us

Our company is a global frontrunner in the industry, known for our commitment to innovation and high-quality service. We believe in nurturing talent and prioritising development. Our workforce is a blend of seasoned professionals and budding talents, making it an ideal place for internship recipients to benefit from a wealth of knowledge and expertise.

About Parma, Italy

Parma, a vibrant city in the Northern Italy, famous for its Renaissance architecture, historical landmarks and illustrious food scene, presents a captivating blend of cultural richness and modern conveniences. A fantastic place to live and work, Parma offers the ideal backdrop for this unforgettable internship experience.

Job Description

The Customer Service Intern is responsible for maintaining and enhancing customer relationships, addressing customer concerns, and providing efficient and effective solutions to enhance overall customer experience. Tasks will involve conversing with customers through various channels, handling complaints, processing orders, providing information about products, and compiling daily activity reports.

Key Responsibilities:

Manage customer inquiries and provide customized solutions.
Maintain professional and amicable relationships with customers.
Participate in team meetings, contributing to strategies that elevate customer service and overall customer satisfaction.
Assist in maintaining customer service logs and databases in a well-organized manner.
Work closely with other departments to resolve issues and improve the company's products and services.

Job Requirements:

The ideal candidate should be pursuing a bachelor's degree in a relevant field with a minimum GPA of 3.0. Fluency in both Italian and English is mandatory. Proficiency in Microsoft Office suite and CRM softwares is preferred. Strong written and verbal communication skills, exceptional organizational abilities, and a customer-oriented mindset are essential.

Personal Requirements:

We are seeking someone who demonstrates resilience, adaptability, and a willingness to take initiative. A team-oriented approach, exceptional interpersonal abilities, and a keen interest in customer service practices and trends are highly desirable.