Paid Internship in Reception/Reservations in Bologna, Italy

Job Description

Internship Vacancy: Reception/Reservations Officer

About the Company

Join a leading global firm recognized for its world-class performance in customer service and hospitality. With multiple awards to our name and a strong reputation for promoting employee growth, we are committed to offering internships that provide a dynamic learning experience in the hospitality industry. Enhance your skills and knowledge by becoming part of our diverse and collaborative team based in the heart of Bologna, Italy.

About Bologna

Bologna is a vibrant city known for its rich history, academic life, music, and cuisine. It embodies rich Italian culture in a way few cities can, and it is an excellent place to live, work, and learn about the global hospitality industry.

The Role

The intern will be positioned in our Reception/Reservations Department. The responsibilities of the role include:

• Greeting, directing, and assisting customers professionally.
• Handling all reservations inquiries and ensuring all reservations tasks are promptly executed.
• Maintaining a thorough knowledge of the company's services and offers.
• Collaborating effectively with the other departments to ensure seamless services.
• Assisting in other administrative tasks as required.

Job Requirements

We are seeking an enthusiastic and motivated individual with the following qualifications:

• Must be enrolled in a degree program related to Hospitality, Tourism, or Business.
• Must have good communication skills in both Italian and English; additional language skills are a plus.
• Must have basic computer skills and adaptability to new software.
• Must exhibit strong interpersonal skills and a keen detail-oriented approach.

Personal Requirements

Our ideal candidate should demonstrate:

• A passion for delivering quality customer service in a multicultural environment.
• Excellent problem-solving skills and resilience under pressure.
• A professional and friendly attitude, with a customer-centric mindset.
• Flexibility to adapt to changing situations and to undertake different tasks.

Career Development

This internship is an essential step for further opportunities within our international network. Our company places great value in skill development, cultivating talent, and career progression.