Paid Customer Service Internship in Bologna, Italy

  • Customer service
  • Bologna, Italy
  • May 18, 2024 02:28
  • 300€ - 900€
  • Internship

Job Description

  • Date Posted:

    May 18, 2024
  • Expiration date:

    Jul 18, 2024
  • Location:

    Bologna, Italy
  • Hours:

    20h / week
  • Salary:

    300€ - 900€

Job Description


Customer Service Internship in Bologna, Italy

An internationally renowned company, recognized for its exceptional service and innovative solutions, is pleased to announce an exciting internship opportunity in Bologna, Italy. This is a wonderful chance for highly motivated individuals to kickstart a career in customer service and be part of a dynamic, multicultural team.

About Our Company

We are a leader in our industry, with a unique emphasis on delivering top-notch customer service. Committed to innovation and excellence, our company has consistently topped various industrial rankings. Offering a friendly and supportive work environment, we promote diversity, inclusiveness and personal and professional development of all our team members.

About Bologna, Italy

An incredibly vibrant city, Bologna is one of Italy's hidden treasures. Famous for having the world's oldest university, the city is rich in history, culture, and cuisine. Bologna is known for its friendly environment, making it a perfect place for international exposure and career-enhancing experiences.

Roles and Responsibilities

- Provide top-quality customer service to our global user base over email, phone, and chat.
- Handle complex customer inquiries and complaints professionally and efficiently.
- Collaborate cross-functionally with other teams to provide feedback, identify improvements and implement solutions.
- Contribute towards the development and implementation of customer service protocols and procedures.
- Participate in training sessions and workshops to improve knowledge and performance level.

Job Requirements

- Students or recent graduates in Communications, Business, or a related field.
- Excellent verbal and written communication skills in English and Italian.
- Proficiency in MS Office and customer service software.
- Strong problem-solving, multitasking, and organizational skills.

Personal Requirements

- An enthusiastic and positive attitude.
- Ability to handle stress and pressure in a fast-paced environment.
- A strong desire to learn and constantly improve.
- Exceptional interpersonal skills and a commitment to customer satisfaction.