Paid Customer Service Internship in Bologna, Italy

Job Description

Company Description

We are a leading global organization in the industry, with a reputation for exceptional customer-focused solutions. Leveraging technology and driven by innovation, our commitment to excellence is demonstrated in our numerous accomplishments and awards. Situated in the heart of Bologna, Italy, we uphold a vibrant, diverse, and inclusive work environment that challenges, develops, and nurtures talent.

Job Title: Customer Service Internship

Location

Bologna, Italy - a city renowned for its rich history, stunning architecture, and delicious cuisine. Combining an old-world charm with modern-day convenience, Bologna offers a lively cultural scene that serves as the perfect backdrop for an enriching career opportunity.

Job Description

The Customer Service Intern will be responsible for providing assistance and guidance to our customers. Interns will field customer inquiries, address complaints, and troubleshoot problems, providing the excellent standard of service our clients have come to expect from us.

Tasks & Responsibilities

• Answer customer inquiries promptly and professionally.
• Document interactions and troubleshoot customer-related issues.
• Conduct customer satisfaction surveys and compile the relevant reports.
• Assist in developing customer service policies and procedures.
• Collaborate with the team in improving customer service experiences and initiatives.

Job Requirements

• Current student or recent graduate with a relevant field of study.
• Excellence in Italian and English, both written and spoken.
• Strong communication, problem-solving, and interpersonal skills.
• Ability to work under pressure and handle customer complaints.
• Willingness to learn and be part of a dynamic team.

Personal Requirements

• High level of empathy and the ability to understand customer needs.
• Excellent time management skills and capacity to prioritize tasks.
• Ready to adapt in a constantly evolving environment.
• A natural problem solver with a passion for customer satisfaction.

As a part of our team, you'll have an opportunity to further develop your skills, learn from industry professionals, and contribute to our continuing success.