Paid Internship in Field Reception and Reservations - Düsseldorf, Germany

Job Description

Company Description

Join a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional service and innovative experiences. With numerous prestigious awards and a diverse clientele, our company sets the standard for luxury accommodations and personalized guest interaction. You will be part of a dynamic team in Düsseldorf, a vibrant city known for its art, fashion, and rich cultural history, blending modernity with tradition.

Internship Position: Reception / Reservations Intern

We are seeking a motivated and detail-oriented intern to join our Reception and Reservations team in Düsseldorf. This is an exciting opportunity to gain hands-on experience in a world-class environment while developing your communication and customer service skills.

Key Responsibilities

• Assist in managing guest check-ins and check-outs efficiently, ensuring a memorable first and last impression.
• Handle reservations inquiries via phone, email, and in-person, providing information on room availability and hotel services.
• Support the reception team in maintaining an organized front desk, managing daily reports, and ensuring accuracy in billing and payment processes.
• Collaborate with the housekeeping and maintenance departments to ensure that guest needs are met promptly.
• Provide exceptional customer service, addressing guest inquiries and resolving any issues that may arise during their stay.
• Participate in training sessions to enhance your knowledge of hotel operations and customer service standards.

Job Requirements

• Currently pursuing or recently graduated from a degree in Hospitality Management, Business Administration, or related fields.
• Fluency in German and English; additional languages are a plus.
• Proficiency in Microsoft Office Suite and experience with hotel management software is desirable.

Personal Requirements

• Excellent communication and interpersonal skills, with a customer-focused attitude.
• A proactive approach to problem-solving and ability to thrive in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including weekends and holidays.

About Düsseldorf

Düsseldorf is the capital of North Rhine-Westphalia and a major cultural hub. Known for its fashion industry and art scene, the city also offers a vibrant nightlife and numerous parks. With the Rhine River flowing through, it provides stunning landscapes and a pleasant environment for both residents and visitors. Explore the rich history, modern architecture, and culinary delights that make this city an attractive place to live and work.