Paid Customer Service Internship in Plymouth, United Kingdom

Descrição do trabalho

Internship Opportunity - Customer Service, Plymouth, United Kingdom (UK)

Company Description

Our company is a well-established market leader with a global presence. For over two decades, we have been delivering top-notch products and services, establishing a strong relationship with satisfied customers worldwide. Our superior customer-centric approach underlines our core philosophy. We constantly strive for excellence and ensure our employees are trained to deliver the best. Our innovative work environment nurtures growth, making it an ideal platform for talents seeking to thrive in the customer service sector.

About Plymouth

Plymouth, a vibrant waterfront city packed with attractions and historic spots, is a rich tapestry of maritime heritage and natural beauty. From the historic Plymouth Hoe to the cutting-edge Theatre Royal, there is a wealth of sights and experiences for newcomers. The city's location right on the south coast of Devon makes it a great place for sea lovers and individuals who relish a perfect blend of city life and seaside charm.

Job Description

As our Customer Service Intern, you will:

• Provide first-level contact and deliver excellent customer service by responding to customer enquiries via phone, email, and online chat.
• Document customer interactions, process customer accounts, and manage filing of records.
• Track and follow up on customer queries to ensure timely resolution.
• Work closely with the customer service team to streamline processes and contribute to project initiatives.
• Acquire in-depth knowledge of our products/services and become a brand advocate.

Requirements

Our ideal candidate:

• Is currently enrolled in/completed a Bachelor's degree, preferably in Business Administration, Communications, or any related field.
• Has excellent communication skills and multitasking ability.
• Is adept at using Microsoft Office Suite, especially Excel and Word.
• Can balance the pressures of meeting targets while maintaining exceptional customer service standards.
• Exhibits strong problem-solving skills and a keen eye for detail.
• Has previous customer service or office-based experience (preferred but not required).

Start your career with us and explore encompassing opportunities in a world-class environment. With us, you can look forward to a value-driven learning experience like no other.