Paid Internship in Customer Service - Viseu, Portugal

Descrição do trabalho

Internship Vacancy

Company Description

Join a leading multinational corporation known for its commitment to excellence and innovation in the customer service industry. Our organization has built a reputation for delivering unparalleled support and solutions to clients across the globe. We value our employees, invest in their development, and foster a collaborative and dynamic work culture.

Internship Position: Customer Service Intern

As a Customer Service Intern, you will support our customer service team by assisting with various tasks that enhance the customer experience. Your role will include handling customer inquiries via various channels (phone, email, chat), maintaining accurate customer records, and assisting in the resolution of issues. You will also analyze customer feedback and collaborate with the team to improve service delivery.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Assist in troubleshooting and resolving customer issues.
• Conduct follow-ups to ensure customer satisfaction.
• Prepare reports on customer feedback and suggestions.
• Support team projects aimed at enhancing customer experience.

Job Requirements

• Currently enrolled in a relevant degree program (Business, Communications, etc.).
• Strong verbal and written communication skills in English and Portuguese.
• Proficient in Microsoft Office Suite.
• Basic understanding of CRM systems is a plus.

Personal Requirements

• Passionate about customer service and helping others.
• Excellent problem-solving abilities with a detail-oriented mindset.
• Ability to work both independently and as part of a team.
• Strong organizational skills and time management capabilities.

About Viseu

Viseu is a charming city located in the heart of Portugal, celebrated for its rich history and vibrant culture. Surrounded by beautiful landscapes, it offers a perfect blend of modern amenities and traditional Portuguese charm. The city is known for its historic architecture, friendly community, and excellent culinary scene, making it an ideal place for both personal and professional growth.