Paid Internship in Customer Service - Coimbra, Portugal

Descrição do trabalho

Internship Vacancy

Company Description

We are a leading company in the customer service sector, committed to delivering exceptional experiences to our clients. With a global presence and a dedicated workforce, we prioritize innovation and excellence. Our team thrives on collaboration, and we believe in nurturing talent to foster professional growth. Join us at our Coimbra office, where you can make a significant impact while growing your career in a supportive environment.

Internship Position: Customer Service Intern

As a Customer Service Intern, you will play a crucial role in assisting our dedicated customer service team. Your primary responsibilities will include managing customer inquiries via phone, email, and live chat, providing quick and effective solutions to issues, and documenting customer interactions in our system. You will also learn to analyze feedback to improve our processes and assist in various administrative tasks, contributing to team projects aimed at enhancing customer satisfaction.

Tasks Description

• Responding to customer inquiries and resolving issues promptly and professionally.
• Documenting and following up on customer interactions in the CRM system.
• Collaborating with team members to refine processes based on customer feedback.
• Participating in training sessions to enhance product knowledge and customer care skills.
• Assisting with administrative tasks and special projects as needed.

Job and Personal Requirements

• Currently pursuing or recently completed a degree in Business, Communication, or a related field.
• Strong verbal and written communication skills in English; knowledge of Portuguese is a plus.
• Proficiency in MS Office Suite; experience with CRM software is an advantage.
• Excellent problem-solving abilities and a proactive approach to customer service.
• A team player with the ability to work independently and manage time effectively.

About Coimbra

Coimbra, a historic city located in central Portugal, is known for its prestigious university, one of the oldest in Europe. Rich in cultural heritage, vibrant streets, and beautiful landscapes, Coimbra offers a unique blend of tradition and modernity. The city’s welcoming atmosphere and dynamic environment make it an ideal location for both personal and professional growth, providing a picturesque backdrop for your internship experience.