Paid Internship in Customer Service - Lisbon, Portugal

Descrição do trabalho

Internship Opportunity in Customer Service

Join a dynamic team in a well-respected global organization located in the heart of Lisbon, Portugal. Our company is an industry leader recognized for its innovative solutions and commitment to exceptional customer experiences. With a diverse team and a collaborative work environment, we strive to empower our employees to reach their full potential.

Tasks Description

• Assist in resolving customer inquiries via phone, email, and chat, ensuring comprehensive and satisfactory answers.
• Document and track customer interactions in our CRM system to identify trends and opportunities for improvement.
• Collaborate with team members to identify common issues and propose solutions that enhance customer satisfaction.
• Support the development of customer service training materials and onboarding processes for new team members.
• Participate in regular team meetings, contributing to discussions on performance and service enhancement initiatives.
• Conduct research on customer feedback and service trends, presenting findings to the management team.

Job Requirements

• Currently pursuing or recently completed a degree in Business, Communication, or a related field.
• Proven interest in customer service and experience in a customer-facing role is a plus.
• Strong written and verbal communication skills in English; proficiency in additional languages is advantageous.
• Ability to work collaboratively within a team while also being self-motivated.
• Exceptional problem-solving skills and attention to detail.
• Proficient in Microsoft Office Suite and familiar with CRM software.

Personal Requirements

• Positive attitude and a strong desire to learn and grow professionally.
• Excellent interpersonal skills, enabling you to build rapport with customers.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Adaptable and open to feedback for personal and team development.

About Lisbon

Lisbon, the vibrant capital of Portugal, combines rich history with a contemporary atmosphere. Known for its warm climate, picturesque neighborhoods, and diverse culture, Lisbon offers an inspiring backdrop for your internship experience. From the historic streets of Alfama to the bustling markets of Baixa, the city is filled with breathtaking views, delicious cuisine, and a lively atmosphere, making it an exciting place to live and work.