Paid Internship in Customer Service - Guimarães, Portugal

Descrição do trabalho

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Company Overview

Join a leading firm renowned for its commitment to excellence in customer service. Our company prides itself on delivering outstanding experiences to clients across various sectors. We foster a dynamic and inclusive work environment where innovation thrives, and your contributions are valued.

Internship Position: Customer Service Intern

Location: Guimarães, Portugal

We are seeking an enthusiastic Customer Service Intern to join our vibrant team. This role is designed for individuals passionate about providing exceptional service and eager to learn within a well-respected organization.

Key Responsibilities

• Assist in responding to customer inquiries via phone, email, and social media, providing timely and accurate information.
• Support the customer service team in resolving issues, handling complaints gracefully while maintaining customer satisfaction.
• Perform data entry tasks, accurately updating customer records and ensuring information is current.
• Participate in team meetings and contribute ideas to enhance service delivery and operational efficiency.
• Conduct surveys and gather feedback to assess customer satisfaction levels, compiling reports for review.
• Collaborate with different departments to improve overall customer experience across all touchpoints.

Job Requirements

• Currently pursuing a degree in Business Administration, Communication, or a related field.
• Strong verbal and written communication skills in English; proficiency in Portuguese is a plus.
• Proficient in MS Office applications and experience with CRM software is advantageous.
• Ability to work effectively in a fast-paced environment with a focus on customer-centric solutions.
• Basic problem-solving skills and the ability to think critically under pressure.

Personal Requirements

• Strong interpersonal skills, with a friendly and approachable demeanor.
• Willingness to learn, adapt, and collaborate with a diverse team.
• Demonstrated ability to manage multiple tasks while maintaining attention to detail.
• A proactive attitude towards continuously improving the customer service experience.

About Guimarães

Guimarães, often referred to as the birthplace of Portugal, combines rich history with vibrant culture. Known for its well-preserved medieval architecture, the city offers a stunning backdrop for personal and professional growth. Its charming streets, historic sites, and welcoming atmosphere provide an inspiring environment for interns eager to immerse themselves in Portuguese culture while developing their careers.

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