Paid Customer Service Internship in Faro, Portugal

Descrição do trabalho

Company Overview

Located in the scenic city of Faro, Portugal, our company is a leading light in the global industry. With decades of experience to draw upon and a reputation for delivering premium service to a vast range of clientele, our name is synonymous with high-quality and professionalism. We recognize that our greatest asset is our employees, hence we foster a collaborative, innovative, and inclusive work environment.

About Faro

Faro, a beautiful city in southern Portugal, attracts tourists from all over the globe for its rich architectural beauty, gastronomic delights, and vibrant nightlife. Working in Faro offers you the opportunity to stay in a charming city blessed with a wonderful climate and progressive culture, turning your life into a constant vacation.

Job Title: Customer Service Internship

Job Responsibilities

• Act as first line of support for customer inquiries providing timely, reliable, and professional service.
• Identify customer needs and help customers use specific features of our products and services.
• Analyze and report product malfunctions for the technical team.
• Update internal databases with information about technical issues and useful discussions with customers.
• Gather and analyze customer satisfaction insights to improve existing processes.
• Work with the team to devise proactive strategies to manage client relationships.

Job Requirements

• Currently enrolled in or recently graduated from a Business related Bachelor's or Master's degree program.
• Excellent command of English, both spoken and written; knowledge of additional languages is a plus.
• Strong grasp of Microsoft Office suite and customer service tools/software.
• Basic understanding of customer service principles and complaint handling.
• Ability to work in a team environment, handle multiple tasks, and adapt to changing business needs.

Personal Specifications

• Excellent communication and interpersonal skills.
• Problem-solving attitude.
• Ability to maintain a high level of professionalism and confidentiality.
• Positive attitude with a customer-oriented mindset.

Note:

This opportunity is open to both local and international candidates. The term of the internship is six months, with the possibility of an extension or permanent appointment based on performance.