Paid Customer Service Internship in Evora, Portugal

Descrição do trabalho

Top-Level International Company Seeking Customer Service Intern in Evora, Portugal

We are a globally renowned company known for our commitment to innovation, superior product quality, and unrivaled service delivery. Operating across multiple continents, our team of professionals consistently sets the pace in our industry. We believe in investing in talent and thus offer a supportive work environment that nurtures growth and professional development. We have an exciting internship opportunity in our Customer Service division available in the beautiful city of Evora, Portugal.

Job Description

The successful candidate will assist in maintaining customer satisfaction by providing problem-solving resources and managing our wide spread clients. The tasks include, but are not limited to:

• Analyzing customer needs and recommending suitable service packages,
• Solving product or service related problems raised by customers,
• Handling customer complaints and ensuring their issues are resolved promptly,
• Recording customer information within the customer service database,
• Supporting the customer service team in daily administrative tasks,
• Ensuring a high level of customer service and a positive guest experience,

Requirements

The aspiring intern must:

• Be currently enrolled in a related Bachelor's or Masters degree,
• Have strong phone contact handling skills and active listening,
• Be fluent in Portuguese and English both in written and spoken form,
• Have familiarity with CRM systems and practices,
• Have excellent communication and presentation skills,
• Be able to manage time effectively, prioritize tasks and meet deadlines,
• Be willing to learn and adapt in a dynamic environment.

About Evora, Portugal

Evora is a charming city in the Alentejo region of Portugal, rich in history, architecture, and gastronomy. Famed for its Roman temple and aqueduct, Evora is a UNESCO World Heritage site. Despite its small size, the city is a bustling hub of culture, history, and education, boasting over 56,500 inhabitants and a prestigious university. Evora presents the perfect blend of a vibrant city life with a serene and peaceful environment aligned with its rural surroundings. It offers a welcoming community and a quality lifestyle, making it an ideal location for work and study.