Paid Internship in Customer Service - Aveiro, Portugal

Descrição do trabalho

Internship Opportunity: Customer Service Intern

Join a reputable and globally recognized company that excels in providing top-notch customer service solutions. Our Aveiro office is seeking a motivated and driven Customer Service Intern to become part of our dynamic team. We pride ourselves on our commitment to fostering a collaborative and innovative work environment where every team member can contribute to our success.

Key Responsibilities:

• Assist in managing customer inquiries and complaints via phone, email, and chat.
• Provide accurate information about our products and services to enhance customer satisfaction.
• Support the Customer Service team in maintaining customer records and documentation.
• Participate in team meetings to discuss customer feedback and possible service improvements.
• Collaborate with other departments to ensure timely resolution of customer issues.
• Contribute to the development of training materials and process documentation.

Job and Personal Requirements:

• Pursuing a degree in Business Administration, Communications, or related field.
• Strong verbal and written communication skills in English; proficiency in Portuguese is a plus.
• Excellent interpersonal skills with a customer-oriented attitude.
• Ability to work collaboratively in a team environment.
• Proficient in Microsoft Office Suite; experience with CRM software is an advantage.
• Detail-oriented with strong organizational and time management skills.
• Ability to adapt to a fast-paced work environment and learn quickly.

About Aveiro, Portugal:

Aveiro, often referred to as the "Venice of Portugal," is a picturesque coastal city known for its stunning canals, vibrant architecture, and rich cultural heritage. With its charming streets lined with colorful houses, bustling markets, and delectable cuisine, Aveiro is an ideal place for young professionals seeking a blend of career growth and a vibrant lifestyle. The city's proximity to beautiful beaches and scenic landscapes makes it a perfect backdrop for both work and leisure.