Paid Customer Service Internship in Florence, Italy

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Internship Opportunity: Customer Service Intern in Florence, Italy

A globally recognized and well-respected company is seeking a dedicated and driven individual to join our team for a customer service internship in the beautiful city of Florence, Italy. This is a unique opportunity to gain significant professional experience while being immersed in one of Italy's most cultural and historic cities.

About Our Company

Our company is a leader in the industry with a strong global presence. We are committed to fostering an inclusive and dynamic work environment, encouraging professional growth and innovation. In our company, you will have the chance to work with a diverse team of professionals who are passionate about what they do, and who strive to lead the industry into the future.

Internship Tasks and Responsibilities

• Assisting with customer inquiries and providing product/service information.
• Handling customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
• Updating customer information in the customer service database during and after each call.
• Working with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Job Requirements

• Undergraduate or graduate student in a business related field.
• Excellent oral and written communication skills in both English and Italian languages.
• Demonstrated ability to handle multiple tasks with attention to detail.
• Strong technical skills, including knowledge of MS Office applications, email systems and internet navigation.
• Prior customer service experience is a plus, but not a requirement.

About Florence, Italy

Known as the birthplace of the Renaissance, Florence is a city that bursts with culture and history. It is renowned for its stunning architecture, world-class art, and exquisite cuisine. Living in Florence means being surrounded by breathtaking beauty on a daily basis and having the opportunity to explore iconic landmarks such as the Duomo, the Uffizi Gallery, and the Ponte Vecchio. Apart from its vibrant history, Florence also offers a dynamic and international environment, making it an amazing city for global career opportunities.