Paid Customer Service Internship in Birmingham, United Kingdom

Job Description

Customer Service Internship Role - Birmingham, United Kingdom

Our esteemed organisation is currently inviting applications for a Customer Service Internship role based in our Birmingham office. A part of the FTSE 250 Index with a reputation for excellence, we stand at the forefront of our industry, providing comprehensive solutions to global corporations.

Job Description:

Your primary role will be to assist our Customer Service team in the provision of first-rate customer support. Specifically, your tasks will include:

• Responding to customer inquiries via phone, email, and chat.
• Understanding and resolving customer complaints promptly and satisfactorily.
• Helping the team improve customer service procedures by providing relevant suggestions based on customer feedback.
• Scheduling and confirming customer support appointments and maintaining records.
• Working closely with other team members and departments to facilitate optimal customer experience.

Job Requirements:

The overall requirements for this position encompass a mixed bag of soft skills, hard skills, and qualification:

• Enrollment in an undergraduate degree in Business Studies, Communication, or relevant field.
• Excellent verbal and written communication skills in English.
• Remarkable interpersonal and problem-solving abilities.
• Knowledge of the Microsoft Office Suite, especially Excel.
• Availability to work in shifts and during weekends, if needed.

Personal Requirements:

In addition to the job-specific requirements, we are seeking candidates who:

• Are naturally curious and eager to learn.
• Can demonstrate a high degree of initiative and proactivity.
• Have a positive attitude with high resilience.
• Are committed to delivering the best quality of work.

About Birmingham

Birmingham, located in the heart of England, is the United Kingdom's second-largest city. Known for its rich history, vibrant culture, and remarkable architecture, it offers a perfect blend of traditional and modern living. The city boasts an extensive network of canals, busy shopping districts, and numerous event venues. It is home to multiple universities and has a rapidly-growing economy, providing optimal surroundings for professional progression and personal growth.