Paid Customer Service Internship in Birmingham, United Kingdom

  • Customer service
  • Birmingham , United Kingdom
  • October 6, 2023 01:25
  • 100€ - 300€
  • Internship
  • Deactivated

Job Description

  • Date Posted:

    Oct 06, 2023
  • Expiration date:

    Dec 06, 2023
  • Location:

    Birmingham , United Kingdom
  • Hours:

    30h / week
  • Salary:

    100€ - 300€

Job Description

Customer Service Internship Role - Birmingham, United Kingdom

Our esteemed organisation is currently inviting applications for a Customer Service Internship role based in our Birmingham office. A part of the FTSE 250 Index with a reputation for excellence, we stand at the forefront of our industry, providing comprehensive solutions to global corporations.

Job Description:

Your primary role will be to assist our Customer Service team in the provision of first-rate customer support. Specifically, your tasks will include:

  • Responding to customer inquiries via phone, email, and chat.
  • Understanding and resolving customer complaints promptly and satisfactorily.
  • Helping the team improve customer service procedures by providing relevant suggestions based on customer feedback.
  • Scheduling and confirming customer support appointments and maintaining records.
  • Working closely with other team members and departments to facilitate optimal customer experience.

Job Requirements:

The overall requirements for this position encompass a mixed bag of soft skills, hard skills, and qualification:

  • Enrollment in an undergraduate degree in Business Studies, Communication, or relevant field.
  • Excellent verbal and written communication skills in English.
  • Remarkable interpersonal and problem-solving abilities.
  • Knowledge of the Microsoft Office Suite, especially Excel.
  • Availability to work in shifts and during weekends, if needed.

Personal Requirements:

In addition to the job-specific requirements, we are seeking candidates who:

  • Are naturally curious and eager to learn.
  • Can demonstrate a high degree of initiative and proactivity.
  • Have a positive attitude with high resilience.
  • Are committed to delivering the best quality of work.

About Birmingham

Birmingham, located in the heart of England, is the United Kingdom's second-largest city. Known for its rich history, vibrant culture, and remarkable architecture, it offers a perfect blend of traditional and modern living. The city boasts an extensive network of canals, busy shopping districts, and numerous event venues. It is home to multiple universities and has a rapidly-growing economy, providing optimal surroundings for professional progression and personal growth.