Paid Customer Service Internship in Birmingham, United Kingdom
- Customer service
- Birmingham , United Kingdom
- October 6, 2023 01:25
- 100€ - 300€
- Internship
- Deactivated
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Job Description
-
Date Posted:
Oct 06, 2023 -
Expiration date:
Dec 06, 2023 -
Location:
Birmingham , United Kingdom -
Hours:
30h / week -
Salary:
100€ - 300€
Job Description
Customer Service Internship Role - Birmingham, United Kingdom
Our esteemed organisation is currently inviting applications for a Customer Service Internship role based in our Birmingham office. A part of the FTSE 250 Index with a reputation for excellence, we stand at the forefront of our industry, providing comprehensive solutions to global corporations.
Job Description:
Your primary role will be to assist our Customer Service team in the provision of first-rate customer support. Specifically, your tasks will include:
- Responding to customer inquiries via phone, email, and chat.
- Understanding and resolving customer complaints promptly and satisfactorily.
- Helping the team improve customer service procedures by providing relevant suggestions based on customer feedback.
- Scheduling and confirming customer support appointments and maintaining records.
- Working closely with other team members and departments to facilitate optimal customer experience.
Job Requirements:
The overall requirements for this position encompass a mixed bag of soft skills, hard skills, and qualification:
- Enrollment in an undergraduate degree in Business Studies, Communication, or relevant field.
- Excellent verbal and written communication skills in English.
- Remarkable interpersonal and problem-solving abilities.
- Knowledge of the Microsoft Office Suite, especially Excel.
- Availability to work in shifts and during weekends, if needed.
Personal Requirements:
In addition to the job-specific requirements, we are seeking candidates who:
- Are naturally curious and eager to learn.
- Can demonstrate a high degree of initiative and proactivity.
- Have a positive attitude with high resilience.
- Are committed to delivering the best quality of work.
About Birmingham
Birmingham, located in the heart of England, is the United Kingdom's second-largest city. Known for its rich history, vibrant culture, and remarkable architecture, it offers a perfect blend of traditional and modern living. The city boasts an extensive network of canals, busy shopping districts, and numerous event venues. It is home to multiple universities and has a rapidly-growing economy, providing optimal surroundings for professional progression and personal growth.