Paid 200€/month - Reception and Customer management internship in Valencia
- Languages, Hospitality / Tourism
- Valencia, Spain
- November 17, 2017 11:14
Our partner is a high quality Hostel with design rooms located close to city hall and bullfighting arena of Valencia. They are customer oriented being really important for them the customer care and the relation with the guests. Their staff is fun and close, making the stay of the customers as good as possible, so the customers can feel like at home.Tasks: As a reception member of a hostel, you will have to get involved in many different tasks, whilst remaining positive and keeping a smile in your face when dealing with customers. We really believe that this will be a really good experience to get to know different hotel working areas. Main tasks: - Checking guests in and out - Basic concierge assistance - Planning and organize group arrivals - Assisting in cash advances, exchange money, check guest folios - Commercial information to customers - Day to day processing and input of group reservations while following hotel reservations policy - Maintaining a positive selling approach to maximise yield in both occupancy and rates - Liaising with other departments to prepare for group arrivals - Assisting the Front office with closing of accounts - Answering all calls promptly in a courteous and efficient manner - Ensuring all reservations are accurately actioned within the same day - Assisting in the Front Office as required, especially with guests checking in and out Requirements: - Fluent in English - Spanish is and advantage (but not compulsory) - Open to act in different shifts Morning - Afternoon - Night Benefits: - The internship is paid 200 € a month + Accommodation with the other staff.