Paid Customer Service Internship in Salamanca, Spain

Job Description

Company Description

Our company is a globally renowned firm, recognized for its business excellence and customer-centric services. We are committed to providing exceptional client and consumer experiences, diversified services, and efficient solutions to top-tier clients across various industries.

Job Opening: Customer Service Intern

As part of our dynamism and continuous growth, we are hiring a Customer Service Intern in the historic city of Salamanca, Spain.

Duties and Responsibilities

• Handling customer service inquiries via phone, email, and chat.
• Assisting in the analysis and resolution of customer concerns and issues.
• Collaborating with the team to provide seamless and prompt resolution of customer complaints.
• Participating in team meetings, training, and seminars to improve customer service skills and industry knowledge.
• Documenting customer interactions, including details of inquiries, complaints, or comments, and actions taken.
• Supporting the management and execution of customer retention campaigns.

Job Requirements

• Currently studying or recently graduated from a degree program in Business, Communication, Social Sciences, or related field.
• Excellent communication skill and a team player.
• Proficient in English and Spanish, both written and verbal.
• Willingness to learn, attention to detail, and ability to multitask.
• Aptitude for understanding and solving complex problems.
• Knowledge of customer service software, databases, and CRM tools.

About Salamanca, Spain

Salamanca, located in the central part of Spain, is known for its vibrant history and the purest form of Spanish language, 'Castilian'. It is a city of rare beauty, packed with splendid architecture and home to one of the oldest universities in Europe. Salamanca offers you an excellent cultural experience coupled with a youthful energy fueled by the student population. Its rich heritage, food culture, and friendly local people make the city a compelling place for both work and leisure.

At our company, you can look forward to working in an inclusive, supportive, and stimulating environment that appreciates diversity and fosters growth. We believe in creating exceptional experiences, both for our customers and our employees.