Customer Service Internship in Palma de Mallorca, Spain

Job Description

Customer Service Internship Vacancy

Company Overview

Join a prestigious company renowned for its commitment to excellence in customer service. With a global presence and a dedication to innovation, our team is passionate about delivering outstanding experiences, fostering a collaborative culture, and empowering each employee to excel in their roles.

Internship Overview

This internship offers hands-on experience in the Customer Service department, where you will be part of a dynamic team dedicated to providing exceptional support to our clients. You will work closely with experienced professionals to learn the intricacies of customer engagement and service delivery.

Key Responsibilities

• Assist in responding to customer inquiries via various channels (phone, email, live chat).
• Provide product information and answer queries related to services.
• Support the resolution of customer complaints and issues with empathy and professionalism.
• Document customer interactions and feedback in our CRM system.
• Collaborate with team members to identify opportunities for service improvement.
• Participate in team meetings and contribute ideas for enhancing customer satisfaction.

Job Requirements

• Currently enrolled in a degree program related to Business, Communications, or Hospitality.
• Strong written and verbal communication skills in English; knowledge of Spanish is a plus.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Detail-oriented with a problem-solving mindset.

Personal Requirements

• Strong interpersonal skills and a customer-focused attitude.
• Ability to work both independently and as part of a team.
• Willingness to learn and adapt to a fast-paced environment.
• Positive outlook and strong work ethic.

About Palma de Mallorca

Palma de Mallorca, the picturesque capital of the Balearic Islands, is known for its stunning architecture, beautiful beaches, and vibrant culture. This unique city offers a welcoming atmosphere and a high quality of life, making it an ideal location for both work and leisure. Experience a blend of rich history and modern amenities while enjoying the Mediterranean climate.

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