Paid Internship in Customer Service - Madrid, Spain

Job Description

Company Overview

Join a leading multinational company with a strong commitment to enhancing customer experiences globally. With a presence in over 50 countries, we pride ourselves on delivering exceptional service tailored to the needs of our diverse clientele. Our innovative approaches and passionate teams make us a pioneer in the industry.

Internship Position: Customer Service Intern

Location: Madrid, Spain

Tasks Description

• Assist in handling customer inquiries through various channels including phone, email, and live chat.
• Support the customer service team by documenting and resolving customer issues promptly.
• Conduct follow-ups with customers to ensure satisfaction and gather feedback.
• Analyze customer data to identify trends and areas for service improvement.
• Collaborate on projects aimed at enhancing customer service processes.
• Participate in training sessions to learn more about our products and services.
• Contribute to team meetings and share insights on customer experiences.

Job Requirements

• Currently pursuing or recently completed a degree in Business, Communications, or a related field.
• Fluency in Spanish and English; additional languages are a plus.
• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Strong analytical and problem-solving skills.
• Excellent interpersonal and communication abilities.

Personal Requirements

• Proactive, enthusiastic, and willing to learn.
• Ability to adapt in a fast-paced environment.
• Strong sense of empathy and customer-centric mindset.
• Ability to work both independently and as part of a team.

About Madrid

Madrid, the vibrant capital of Spain, is renowned for its rich cultural heritage, stunning architecture, and lively atmosphere. Known for its historic landmarks like the Royal Palace and the Prado Museum, Madrid also boasts a dynamic dining scene and bustling markets. With its excellent public transport, beautiful parks, and a friendly local population, it's an ideal place for anyone looking to immerse themselves in both professional growth and cultural experiences.