Paid Customer Service Internship in Lanzarote, Spain

Job Description

Company Overview

We are an industry-leading multinational company with a firm commitment to enhancing the customer experience. Our expertise cuts across diverse sectors including technology, finance, and retail. We foster a company culture that is committed to excellence, innovation, and integrity. Our foothold in Lanzarote, Spain, gives us a strategic position to reach our customers and cater to their unique needs.

Internship Job Opening – Customer Service

We are currently seeking an enthusiastic and motivated Customer Service Intern to join our team in Lanzarote, Spain. This is a fantastic opportunity for a candidate looking for hands-on industry experience to supplement their studies, and potentially start a successful career in customer service.

Role Description:

This internship at our company will present exciting challenges and opportunities to learn every portion of the customer service process. Your duties will include but not limited to:

• Supporting our customer service team in handling customer inquiries via phone, email, and live chat.
• Participating in customer-related projects and tasks which include tracking customer interactions and reporting on customer feedback.
• Assisting in conducting customer satisfaction surveys and implementing changes based on customer feedback.
• Helping in formulating response procedures for customer inquiries and help in training staff on customer service policies and procedures.
• Collaborating with other departments to resolve customer complaints in a timely and professional manner.

Job Requirements:

The ideal candidate should:

• Be currently enrolled in a bachelor's degree related to Business Administration, Marketing, Communication or any other relevant field.
• Have excellent verbal and written communication skills in both Spanish and English.
• Possess strong interpersonal skills, ability to work in a team and commitment to customer satisfaction.
• Have basic knowledge of common computer applications including MS Office and email.
• Be detail-oriented, able to multitask and handle challenges in a fast-paced environment.

About Lanzarote, Spain:

The island of Lanzarote is one of Spain's most stunning and vibrant places. A Unesco biosphere reserve, it champions sustainability and environmentally friendly practices. The island is known for its year-round sunshine, beautiful beaches, and volcanic landscapes. Also, it's known for its jovial people who make every experience memorable. Lanzarote offers an ideal work-life balance, making it a perfect location for our dynamic company culture.