Reservation manager internship in a hostal in Barcelona

  • Hospitality / Tourism, Reception / Reservations
  • Barcelona, Spain
  • June 26, 2024 17:16
  • Internship

Job Description

  • Date Posted:

    Jun 26, 2024
  • Expiration date:

    Sep 27, 2024
  • Location:

    Barcelona, Spain
  • Job Title:

    Reception support
  • Hours:

    40h / week

Job Description

Onefam Hostels is currently the highest-rated hostel chain in the world, with 16 hostels in mainland Europe. Constantly looking to progress in the field of guest experience, keeping a fresh perspective on a previously dated industry.

They are looking for a vibrant and outgoing individual to join their team as a Receptionist Intern at their party social hostel in Barcelona.

Tasks

As a Receptionist Intern, you will support the reception team and be the first point of contact for guests. Your main responsibilities include: 

  • Providing exceptional customer service and ensure a smooth and enjoyable experience for all guests.
  • Greet guests and provide a warm and friendly welcome upon arrival.
  • Check-in and check-out guests, ensuring all necessary documentation is completed accurately.
  • Assist guests with inquiries, providing information about the hostel, local attractions, and events.
  • Manage reservations and room assignments, ensuring efficient allocation of available rooms. 
  • Maintain a clean and organized reception area, including the display of promotional materials and brochures.
  • Process payments and maintain accurate records of financial transactions.

Requirements

  • Excellent communication skills, both verbal and written, with fluency in English (additional languages are a plus). 
  • Able to provide a training agreement from your educational institution.
  • Strong organizational and multitasking abilities, with the ability to prioritize tasks effectively.
  • Friendly and outgoing personality, with a genuine passion for interacting with people from diverse backgrounds.
  • If you are a sociable and energetic individual who enjoys meeting new people and creating memorable experiences, then this position is perfect for you.

Conditions

  • Gain valuable experience and exposure in the hospitality industry while contributing to the vibrant atmospheare of the hostel.
  • You will have the opportunity to learn from experienced professionals and develop essentials skills in customer service, communicationj, and teamwork. 
  • Accommodation provided.

 

Availability

  • Start date: as soon as possible.
  • Duration:1-3 months.
  • Schedule: 8:30am- 2:30pm

 

Location

  • Barcelona, Spain.