Paid Customer Service Internship in Porto, Portugal

Job Description

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Internship Opportunity in Customer Service

Company Description

Join a leading multinational company recognized for its commitment to excellence in customer service and innovation. Our team in Porto, Portugal, is dedicated to delivering top-notch solutions that enhance client satisfaction and foster business growth. We pride ourselves on our vibrant workplace culture, diverse team, and commitment to training and development, making us a great place for aspiring professionals like you.

Job Description

As a Customer Service Intern, you will be an integral part of our dynamic team. Your primary responsibilities will include:

• Assisting customers via various communication channels (phone, email, chat) to address inquiries and resolve issues.
• Documenting customer interactions and feedback in our CRM system.
• Participating in team meetings to discuss service improvements and sharing customer insights.
• Collaborating with different departments to ensure seamless customer experiences.
• Contributing to training materials and process documentation for new team members.
• Engaging in projects that aim to improve customer satisfaction and operational efficiency.

Personal and Job Requirements

To thrive in this role, you should meet the following qualifications:

• Currently pursuing or recently completed a degree in Business Administration, Communications, or a related field.
• Strong verbal and written communication skills in English; knowledge of additional languages is a plus.
• Excellent problem-solving skills and attention to detail.
• A positive attitude and a passion for providing exceptional customer service.
• Ability to work well in a team-oriented environment and adapt to fast-paced situations.
• Proficient in Microsoft Office Suite; familiarity with CRM tools is an advantage.

About Porto

Porto, known for its rich history and picturesque landscapes, is the second-largest city in Portugal. The city is famous for its stunning riverfront, historic architecture, and vibrant culture, making it an attractive place for both work and leisure. From its iconic bridges to its renowned Port wine cellars, Porto offers a unique experience for anyone looking to explore a dynamic and welcoming environment while gaining valuable industry experience.

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