Paid Internship in Reception/Reservations in Lisbon, Portugal

Job Description

Company Description

We are a leading multinational organization headquartered in Lisbon, Portugal. With our firm presence in the global market for several decades, we have gained a solid reputation for delivering top-notch client services, pioneering innovation, and embodying integrity. We stand out for our commitment towards diversity, inclusion, satisfactory work-life balance, and continuous employee development programs.

Internship Opportunity: Reception / Reservations

We currently have an exciting internship opportunity for vibrant and self-motivated individuals within our Reception / Reservations department. The successful candidate will get the chance to work in a dynamic and highly-professional environment, while gaining vast experience in the hotel industry.

Key Responsibilities

• Manage all incoming and outgoing communications electronically or via telephone.
• Efficiently handle room booking and reservation requests.
• Maintain updated knowledge of room rates, special packages/discounts, and promotional offerings.
• Provide excellent client service by addressing inquiries, requests or complaints in a timely and professional manner.
• Assist in maintaining an up-to-date record of room bookings and reservations.
• Cooperate and communicate effectively with other departments to assure client satisfaction.

Job Requirements

• Good level of English, both spoken and written. Additional language skills will be a plus.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking capabilities.
• Able to handle pressure with poise and integrity.

Personal Requirements

• Positive and professional attitude.
• Detail-oriented and punctuality.
• Flexibility in work schedule, including weekends and holidays.
• Able to work independently as well as part of a team.

About Lisbon

Lisbon, the charming capital city of Portugal, is a vibrant mix of tradition and modernity. Endowed with a rich cultural heritage, the city boasts of numerous historical landmarks, scenic beauty, quaint neighborhoods, and a lively nightlife. Lisbon's Mediterranean climate only adds to its allure, making it the perfect home for a myriad of outdoor adventures.