Paid Internship in Field Reception/Reservations - Lisbon, Portugal

Job Description

Company Description

Join a dynamic and innovative company renowned for its excellence in the hospitality industry. With locations worldwide, we pride ourselves on providing exceptional service and unforgettable experiences for our guests. Our Lisbon branch is a vibrant hub, catering to a diverse clientele and offering opportunities for professional growth in a supportive and multicultural environment.

Position: Reception/Reservations Intern

Tasks and Responsibilities

• Assist in managing front desk operations, ensuring seamless check-ins and check-outs.
• Handle guest reservations and enquiries, providing accurate information regarding services and amenities.
• Support the team in maintaining the reception area, ensuring it remains welcoming and organized.
• Utilize our property management system to log and track reservations, modifications, and cancellations.
• Collaborate with housekeeping and other departments to meet guest requests and facilitate special requirements.
• Participate in team meetings, sharing insights and contributing to a positive work environment.
• Handle guest feedback, escalating issues where necessary to ensure customer satisfaction.

Requirements

• Currently enrolled in or recently graduated from a Hospitality or Tourism program.
• Strong communication and interpersonal skills in English; knowledge of Portuguese and other languages is a plus.
• Detail-oriented, with excellent organizational skills and the ability to multitask.
• Proficient in Microsoft Office Suite; familiarity with hotel management software is advantageous.
• A proactive attitude, adaptable to fast-paced environments and able to work collaboratively.
• Must be available to work flexible shifts, including weekends and holidays.

About Lisbon

Lisbon, the capital of Portugal, is a city filled with rich history, vibrant culture, and stunning architecture. Known for its picturesque neighborhoods like Alfama and Bairro Alto, it offers a unique blend of traditional and modern experiences. Enjoy delicious cuisine, lively music scenes, and breathtaking views from the city's many hills and miradouros. As an intern in Lisbon, you will not only gain valuable work experience but also immerse yourself in a city that celebrates warmth and hospitality.

```