Paid Internship Opportunity in Reception/Reservations in Guimaraes, Portugal

Job Description

Company Description

Join a multi-national company with a well-established presence in over 60 countries worldwide, renowned for its commitment to customer service, innovation, and corporative culture. Leveraging a robust background in the hospitality industry, we combine luxury and service excellence to provide extraordinary experiences for our clientele. Our strong team culture, ongoing training, and development opportunities, make us a top employer in the sector, continuously setting industry standards.

Job Description - Internship at Reception / Reservations Department

As a Reception / Reservations Intern, you'll be the first point of contact for our esteemed clients, offering impeccable service whilst instilling an enduring impression. This internship provides you with a unique opportunity to hone your hospitality skills, deepen your understanding of the industry, and establish strong foundations for your career.

Key Responsibilities

Your day-to-day tasks will broadly entail:

• Efficient handling of client reservations, enquiries, and complaints
• Ensuring smooth check-in and check-out processes
• Assisting with the management of bookings and room allocations
• Liaising with internal departments to ensure seamless customer experience
• Maintaining updated, accurate records of customer interactions
• Participating in ad-hoc projects and tasks

Requirements

Interested candidates should have:

• Pursuing or recently completed a degree in Hospitality Management or related field
• Proficiency in English and Portuguese is essential, additional languages will be a plus
• Excellent interpersonal and communication skills
• Strong problem-solving abilities
• An enthusiastic, service-oriented attitude
• Familiarity with MS Office and reservation systems will be an advantage

About Guimaraes, Portugal

Located in the district of Braga, Guimaraes is a gem nestled in the northern region of Portugal. Known as the birthplace of the Portuguese nation, the city is steeped in history that's reflected in its World Heritage-listed town center, charming medieval streets, and formidable castle. Interns can look forward to exploring this rich cultural landscape, the thriving local cuisine, and picture-perfect scenery of this wonderfully preserved city. Combined with its energetic social life and strong sense of community, Guimaraes is a captivating location to begin your professional journey in hospitality.