Paid Internship Opportunity in Customer Service at Guimaraes, Portugal

  • Customer service
  • Guimaraes, Portugal
  • September 1, 2024 02:25
  • 500€ - 700€
  • Internship
  • Deactivated

Job Description

  • Date Posted:

    Sep 01, 2024
  • Expiration date:

    Nov 01, 2024
  • Location:

    Guimaraes, Portugal
  • Hours:

    40h / week
  • Salary:

    500€ - 700€

Job Description

Company Overview

An internationally renowned organization, we have earned our status as a industry-leader through our commitment to excellence, innovation, and customer-centricity. Our offices in Guimaraes, Portugal form an integral part of our global network and are teeming with talented individuals who share our passion for delivering impeccable service.

Position: Customer Service Internship

We are currently seeking for a proactive, highly-motivated individual for a Customer Service Internship position. This is an excellent opportunity for a dynamic, career-oriented individual to join our world-class team, gain invaluable industry experience, and further develop their soft and technical skills.

Job Responsibilities:

  • Assist in handling customer queries and complaints via phone, email, and social media platforms.
  • Help maintain customer records by updating account information on our databases.
  • Support collaborative efforts to improve customer service procedures, policies, and standards.
  • Assist in producing reports on customer needs, problems, interests, and potential for new services.

Job Requirements:

  • A bachelor's degree in Business Administration, Communication, or a related field.
  • Exceptional verbal and written communication skills. Proficiency in English and Portuguese is necessary.
  • Strong customer service orientation with the ability to empathize as well as prioritize customers' needs.
  • Working knowledge of MS Office and customer management software.
  • Personal Requirements:

    Proactive:We need an individual who can anticipate customer needs and willing to go the extra mile.Team player:The selected candidate will be a part of an existing team and should be comfortable working collaboratively.Resilient:This role will include dealing with complaints and it is crucial to be able to handle such situations without becoming easily discouraged.

    About Guimaraes:

    Historic Guimaraes, in Northern Portugal, arguably the birthplace of the Portuguese nation, is a vibrant city filled with history, charm and a rich cultural heritage. Known internationally for its remarkably well-preserved old town, Guimaraes is also a modern, cosmopolitan city with a thriving business sector and a youthful, dynamic spirit, fostered by its numerous educational institutions.