Paid Customer Service Internship in Guimaraes, Portugal

  • Customer service
  • Guimaraes, Portugal
  • September 8, 2023 02:27
  • Internship
  • Deactivated

Job Description

  • Date Posted:

    Sep 08, 2023
  • Expiration date:

    Nov 08, 2023
  • Location:

    Guimaraes, Portugal
  • Hours:

    25h / week
  • Salary:

    0€ - 300€

Job Description

About the Company:

This is an exciting opportunity for an internship in an esteemed fortune 500 company, renowned for innovation, sustainability, and diversity. As a leader in the global market, our company maintains businesses in more than 50 countries. Our dedicated team of professionals is our backbone, garnering our prestigious reputation by prioritizing customer satisfaction and enhancing the customer experience. We believe that our success is deeply rooted in the value we place on our team's growth and development.

Position: Customer Service Internship

Location: Guimaraes, Portugal

Roles and Responsibilities:

  • Supporting day-to-day tasks in the customer service department.
  • Handling customer inquiries and complaints via phone, email and social media platforms.
  • Treating all customers in a courteous and professional manner.
  • Identifying, researching, and resolving customer issues using the computer system.
  • Recognizing, documenting and alerting the management team of trends in customer service.
  • Recommending process improvements.
  • Staying updated with product knowledge to provide appropriate solutions.

Job Requirements:

  • Currently pursuing or just graduated from a Degree in Business, Communications or in a related field.
  • Excellent verbal and written communication skills in both English and Portuguese.
  • Ability to handle stressful situations appropriately.
  • Familiarity with CRM systems and practices.
  • Computer literacy and proficiency in MS Office Suite.

Personal Requirements:

  • Strong passion for providing superior customer service.
  • High level of empathy and emotional intelligence.
  • Adaptable and capable of juggling multiple tasks.
  • Excellent problem-solving skills.
  • Demonstrated initiative and positive attitude.

About Guimaraes, Portugal:

Guimarães, a city nestled in the heart of Minho province, is the historical cradle of Portugal with its well preserved medieval city center. Rich in culture and heritage, Guimarães is listed as a World Heritage Site by UNESCO. Its pleasant surroundings, vibrant community, and tranquil lifestyle make it a fantastic place to live and grow professionally. Known for its textile industry and emerging technological sector, Guimarães has become an attractive hub for international companies and investors.