Paid Customer Service Internship in Evora, Portugal

Job Description

Internship Opportunity: Customer Service Representative, Evora, Portugal

About the Company

We are a global leader with a reputation for excellence and innovation in our industry. Specializing in a diverse array of products and services, our commitment to customer satisfaction and high-quality production has elevated us to the forefront of the business world. With offices worldwide, we offer employees the chance to learn and grow in a dynamic, multicultural environment within the breathtaking city of Evora, a UNESCO World Heritage site known for its rich historical legacy and world-class gastronomy.

Position: Customer Service Representative Intern

We are seeking enthusiastic and committed individuals to join our Customer Service Internship Programme, an opportunity that exposes participants to the inner workings of a globally successful corporation and offers unparalleled career experience on the track toward longer-term employment.

Job Responsibilities

- Facilitate and manage effective communication between customers and company departments.
- Respond promptly and professionally to customer inquiries, both online and offline, providing accurate product and service information.
- Collaborate with team members to improve customer experience and service quality.
- Participate in ongoing training sessions to update knowledge about company products, services, and policies.
- Document customer interactions and transactions, recording details of inquiries, complaints, comments as well as actions taken.

Qualifications and Personal Requirements

- Current undergraduate or recent graduate from an accredited university, majoring in Business Administration, Communications or a related field.
- Excellent verbal and written communication skills in both Portuguese and English.
- Excellent problem-solving and analytical abilities.
- Proficiency in MS Office and customer service software.
- Highly motivated, flexible, and able to manage multiple tasks efficiently.
- Willingness to work in a multicultural environment and to adapt to changing business needs.

Please note: This full-time internship opportunity is open to all eligible candidates. Applicants must be legally authorized to work in Portugal.

About Evora

The city of Evora, known as the "Museum City," blends the charm of ancient times with all the amenities of a modern city. The home of roman temples, a cathedral, and picturesque streets, Evora provides the perfect backdrop for inspired imagination and creativity. As an intern in our Evora office, you'll gain experience in the corporate world while soaking up rich culture, history, and unforgettable cuisine.