Paid Internship Opportunity for Reception/Reservations in Braga, Portugal

Job Description

Internship Opportunity: Reception / Reservations Personnel

Company Description

We take immense pride in being a global leader in our industry and known for our commitment to innovation and exceptional service. Based in the vibrant city of Braga, Portugal, we house some of the most dynamic, passionate, and innovative individuals, all striving towards the same goal of excellence. For our employees, we provide an unparalleled work experience at the heart of Portugal's rich cultural heritage and breathtaking landscapes.

About Braga

Braga, a city rich in history and youthful energy, is the third-largest city in Portugal. It's known for being a religious hub with its gorgeous, centuries-old churches, but also for the thriving technology scene due to its universities and tech parks. Combining the old with the new, Braga offers a unique blend for individuals seeking to experience Portugal's unrivalled charm and dynamic growth.

Job Description

As an intern in Reception / Reservations, you will play a key role in our daily operations. Your tasks include:

• Welcoming and directing guests, handling check-ins and checkouts
• Processing reservation inquiries via phone, emails, and in-person interactions
• Managing the reservation system, updating records, and communicating with relevant departments
• Providing information about our services, promotions and local attractions.
• Handling guest complaints and queries in a professional company standard way, escalating if required

Job Requirements

• Currently pursuing a degree (Bachelor’s or Master’s) in Hospitality, Business Administration, or related field
• Excellent verbal and written communication skills in both Portuguese and English
• Proficient in Microsoft Office Suite and able to learn new software quickly
• Prior experience in customer service or hotel operations is a plus

Personal Requirements

• Outstanding interpersonal skills: you should be personable, patient, and empathetic
• Highly organized and detail-oriented
• Ability to multitask and handle pressure effectively in a fast-paced environment
• Ability to work flexible hours, including weekends and holidays
• Willingness to learn, grow and keep up-to-date with industry trends

At our company, we believe in nurturing talent and offering our employees diverse opportunities to learn and grow. This internship provides the occasion to build a solid foundation for a successful career in the hospitality industry. We are keen to welcome a passionate intern who’s ready to put their skills into practice and leave a mark!