Paid Customer Service Internship Opportunity in Braga, Portugal

Job Description

Customer Service Internship Opportunity in Braga, Portugal

We are a globally acclaimed company and a pioneer in our field. With our roots solidly in Braga, Portugal, we have been pushing the boundaries and reshaping the industry over the last two decades. We are dedicated to providing world-class services, and we take pride in our innovation-driven ethos and top-quality products.

Job Overview

We are searching for a proactive, customer-oriented intern to join our customer service team in Braga. The selected candidate will get a chance to work in a dynamic environment and learn from established professionals in the industry. This internship opportunity is an excellent step to kickstart your career in the customer service field.

Tasks Description

• Managing customer queries and complaints politely and efficiently.
• Continually improve customer service procedures, policies and standards.
• Understanding customer needs and helping them use specific product features.
• Gathering and providing feedback on the efficiency of the customer service process.
• Working closely with other departments to ensure a consistent and high-quality service.

Job Requirements

• Enrolled in a relevant course of study.
• Ability to understand and apply learned knowledge.
• Experience in customer service is an advantage but not necessary.
• Proficient in English, both verbal and written.
• Excellent communication skills and active listening abilities.
• Ability to thrive in a busy, customer-focused work environment, and to work proactively both independently and within a team.

About Braga, Portugal

Braga is Portugal's third-largest city and an emerging tech hub. It combines a rich historical footprint with a youthful energy fed by one of the country's largest universities. Known for its baroque churches and splendid 18th-century houses, the city has a captivating old-world charm balanced with a thriving modern and innovative tech scene. A city where tradition and contemporaneity walk hand in hand, Braga is a dynamic meeting place for businesses of the future.