Paid Reception/Reservations Internship in Verona, Italy

Job Description

Company Overview

Our company is a globally recognized brand with a proven track record of operating excellence in the hospitality industry. With our headquarters located in the heart of Verona, Italy, we are committed to being the best employer in our sector, offering an engaging, inclusive, and diverse work environment. We pride ourselves on our long-standing heritage, and we are extensively acknowledged for delivering the highest levels of quality to our clients.

Verona, the city of Love

Located in north-eastern Italy, Verona is known for its artistic heritage, several annual fairs, shows, and operas, like the lyrical season in the Arena, the ancient amphitheater built by the Romans. Listed as a World Heritage site by UNESCO for its urban structure and architecture, Verona promises not just a work location but a thriving environment of culture, love, and history.

About the Internship Position: Reception / Reservations Intern

As an intern at our company, you’ll play an integral role within our vibrant front-office team. You will offer comprehensive support, maintain and enhance customer relations, and ensure smooth and efficient operations at our front desk. You work in tandem with the Reservations and Guest service department in handling bookings and client concerns, delivering high-quality service that embodies our brand image.

Primary Responsibilities

• Handle guest check-ins and check-outs professionally and in a personable manner.
• Manage telephone, email, and online reservations and inquiries.
• Assist customers with their needs including but not limited to, booking changes, and handling complaints.
• Maintain up-to-date knowledge of room rates, packages, discounts, and promotions.
• Coordinate with maintenance and housekeeping departments to ensure room readiness.

Job Requirements

• Currently studying for a degree in Hospitality, Tourism, Business or any related field.
• Knowledge of Veronese culture and local attractions is a plus.
• Must have excellent communication skills, both written and verbal, in Italian and English. Additional languages would be advantageous.
• Proficient in Microsoft Office Suite. Experience with hotel reservation systems or similar databases is a plus.
• Outstanding interpersonal skills, and the ability to handle stressful situations with a positive and solution-oriented approach.

Personal Requirements

• You are a team player with a proactive, 'can-do' attitude.
• Ability to maintain a high level of professional demeanor and adhere to a professional dress code.
• You have emotional intelligence with excellent problem-solving abilities.
• Able to preserve confidentiality, and demonstrate discretion and integrity at all times.

We look forward to welcoming you to our team and can’t wait to see the greatness we can achieve together!