Paid Internship in Customer Service - Verona, Italy

Job Description

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Company Description

Our company is a leading organization in the customer service sector, known for its commitment to excellence and innovation. We pride ourselves on delivering exceptional service to our clients and customers, creating a positive impact in our industry. Our dynamic team fosters a culture of collaboration, growth, and continuous improvement, making us a preferred employer in the field.

Internship Position: Customer Service Intern

We are seeking a motivated and enthusiastic intern to join our customer service team in Verona, Italy. This internship is designed for individuals who are eager to learn and gain hands-on experience in a fast-paced environment.

Key Responsibilities

• Assist in responding to customer inquiries via phone, email, and live chat, ensuring timely and accurate information delivery.
• Support the customer service team in resolving issues and complaints, documenting interactions using our CRM system.
• Participate in team meetings, contributing insights and ideas for improving customer experience.
• Conduct follow-up communications with customers to ensure satisfaction and gather feedback.
• Help in maintaining product knowledge to effectively assist customers with queries related to services and offerings.
• Engage in training sessions and workshops to enhance customer service skills and professional development.

Job Requirements

• Currently pursuing a degree in Business, Communications, or a related field.
• Strong verbal and written communication skills in both Italian and English.
• Proficiency in Microsoft Office Suite and familiarity with CRM software is an advantage.
• Ability to work effectively in a team-oriented environment.
• Detail-oriented with strong organizational skills.
• Availability for a minimum of 3-6 months.

Personal Requirements

• Excellent interpersonal skills with a customer-centric mindset.
• Positive attitude with a willingness to learn and adapt.
• Resourceful problem solver with the ability to work under pressure.
• Professional demeanor and a strong work ethic.

About Verona

Verona, known as the city of love due to its association with Shakespeare's Romeo and Juliet, is a UNESCO World Heritage site steeped in rich history and vibrant culture. With its charming streets, beautiful architecture, and exceptional cuisine, Verona is a fantastic city for interns looking to immerse themselves in Italian culture while gaining valuable work experience.

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