Paid Internship for Reception / Reservations Role in Verona, Italy

Job Description

Internship Vacancy: Reception / Reservations in Verona, Italy

About Our Company

We are a global corporation with a well-anchored reputation for excellence in our industry. Over the years, we have played a significant role in transforming the landscape of our sector while maintaining our pioneering spirit. Our company has a dynamic work culture that fosters creativity, innovation, and diversity. We strongly believe in the holistic development of our employees, and to that end, we are offering a gratifying internship opportunity in Reception / Reservations at our vibrant office located in Verona, Italy - the city of Romeo and Juliet, known around the world for its rich history, beautiful architecture, and the world-renowned opera.

Job Description

As a Reception / Reservations intern, you will be at the heart of daily operations, embodying our commitment to outstanding customer service. Your responsibilities include handling all reception and reservation-related tasks such as welcoming guests, processing customer reservations, managing schedules, handling inquiries, and troubleshooting problems. Act as the company's first point of contact, creating a positive impression and enhancing the customer's overall experience.

Task Details

Your tasks will include but are not limited to:

• Managing incoming and outgoing correspondence.
• Navigating reservation systems to confirm bookings and avoid overbooking.
• Assisting phone-based inquiries and direct calls to appropriate staff members.
• Ensuring that customer requests are communicated and completed effectively.
• Supporting office management tasks including supply orders, record maintenance, and coordination of schedules.

Skills and Qualifications

The ideal candidate must resoundingly possess the following qualifications:

• Currently pursuing or recently completed a degree in Management, Business or a related field.
• Exhibit excellent verbal and written communication skills in both English and Italian.
• Possess strong customer service and interpersonal skills.
• Capable of working independently and manage multiple tasks simultaneously.
• Show proficiency in MS Office Suite and reservation systems.

Personal Requirements

We are looking for individuals that are energetic, well-motivated, and eager to learn. You should be able to maintain professionalism under pressure, adapt to changing demands, and exhibit an innate dedication to provide exceptional customer service.

If this sounds like you, we warmly welcome you to take this unique opportunity to grow and contribute to our esteemed organization.