Paid Reception and Customer Management Internship in a 3* Hotel near Fontana di Trevi, Rome, Italy

Job Description

Our collaborator is a 3* hotel based in Rome. Reviewed by its loyal customers as a unique and friendly hotel because of their staff and service. They are customer-oriented which is really important for them as well as customer care and guest relations. Their staff is fun and friendly, making the stay of the customers as enjoyable as possible. Renowned for its friendly and dedicated staff, their guests consistently praise the unique and welcoming atmosphere they create.  Customer focus is at the heart of everything they do, ensuring a comfortable and enjoyable stay.  Their fun-loving staff is passionate about exceeding expectations and making the Roman adventure unforgettable.

Tasks

• Respond to customer requests such as check-in and check-out.
• Assisting in the Front Office as required providing information and customer service.
• Reservation management, sales management.
• Answering telephone and email inquiries.
• Support for bookings.
• Contact suppliers.
• Cleaning check areas.

Requirements

• Fluent in English (B2 at least).
• Italian at an intermediate level (level B1-B2 at least).
• Spanish is a plus.
• Minimum 3-month internship.
• Communicative: Capable of effective customer interaction and task coordination.
• Adaptable: Able to handle diverse responsibilities and situations.
• Team-oriented: Works collaboratively to ensure efficient operations.

Conditions

• 500€ gross/month
• Focus on customer care and friendly staff enhances guest experience, leading to positive reviews and customer loyalty.
• Efficient reservation and sales management improve check-in/out processes and optimize bookings, resulting in cost savings.
• Fun and friendly staff atmosphere fosters high morale, job satisfaction, and lower turnover rates.
• Possibility to be hiring after the placement.

 Availability and hours

• 31 hours/week.
• 5 working days/week.
• Start date: June the 1st, 2024.
• June, July and August it's mandatory.

Location: City center of Rome, Italy. Close to Fontana di Trevi.