Paid Customer Service Internship in Pisa, Italy

Job Description

Company Description

We are reputed multinational organization with a diverse portfolio of businesses. With a history spanning over 5 decades, we are considered a pioneer and a leader in our industry. Our operations are spread over 100 countries, employing thousands of individuals from different cultures and nations. We pride ourselves on maintaining excellent customer service delivery, integrity, and high ethical standards.

Internship Opportunity: Customer Service, Pisa, Italy

Our esteemed organization is seeking an enthusiastic, organized and diligent intern to work in our Customer Service department based in the heart of Pisa, Italy. This is a unique opportunity for ambitious individuals eager to gain professional experience in a supportive, highly collaborative, multinational environment.

Key Responsibilities

• Respond professionally to customer inquiries via phone, email, and social media.
• Manage customer complaints, provide appropriate solutions, and ensure effective resolution.
• Collaborate with other departments to improve customer service delivery.
• Participate in the creation and implementation of customer service policies.
• Assist with customer onboarding and application processes.
• Track and report on customer satisfaction metrics.
• Participate in customer service training and development programs.

Qualifications and Experience

• Currently pursuing a degree in business studies, communication, or related fields.
• Excellent written and oral communication skills in English. Fluency in Italian is a plus.
• Computer literacy, particularly with customer service software, and strong typing skills.
• Prior experience in customer service role is a plus, but not mandatory.

Personal qualities

• A customer-oriented mindset with a passion for providing excellent service.
• Outstanding problem-solving skills.
• Strong interpersonal skills with a knack for building positive relationships.
• Strong adaptability, able to handle pressure and fast-paced environments.

About Pisa, Italy

Pisa is a historical city located in the heart of Tuscany. Renowned for its art, history, and iconic leaning tower, Pisa offers a rich blend of culture, cuisine, and captivating experiences. While working in Pisa, you'll get the chance to immerse yourself in Italian culture, savor renowned Tuscan cuisine, and interact with a diverse and friendly local community. Whether you're a history buff, a foodie, or an arts enthusiast, Pisa is a captivating city that offers a perfect blend of work and leisure.