Paid Customer Service Internship in Parma, Italy

Job Description

Internship Opportunity: Customer Service, Parma, Italy

A globally recognized industry leader is seeking a motivated and customer-oriented individual for a customer service internship based in Parma, Italy. This is an exciting opportunity to gain experience in customer service in a fast-paced, dynamic environment within a prestigious organization.

Responsibilities

• Assisting with the resolution of customer queries and complaints via phone, email and social media
• Supporting customer retention and satisfaction initiatives
• Collaborating with team members to improve service processes
• Participating in service training programs
• Maintaining customer databases and tracking customer interactions

Requirements

• Excellent communication skills in Italian and English, both verbal and written
• Advanced understanding of customer service principles
• Strong computer skills, including MS Office suite and CRM systems
• An ability to handle stressful situations and high volume workloads
• Currently enrolled in a Bachelor's or Master's degree in Business, Communication, Marketing or related field

Company Overview

Our well-known company is an industry leader, consistently pushing boundaries and setting standards within our field. Operating at a global scale, we prioritize continuous improvement and innovation, regularly adopting new approaches to deliver results. Our commitment to customer satisfaction and high-quality products and services has solidified our reputation worldwide.

About Parma

Parma, renowned for its architecture, music and art, is the second largest city in Emilia-Romagna. Being a university city, it is vibrant and full of life. Known for its excellent culinary traditions, Parma offers a high quality of life and is an excellent place to immerse oneself in Italian culture, making it an ideal location for this exciting internship opportunity.