Paid Customer Service Internship in Padua, Italy

Job Description

Company Overview

Join an industry-leading international corporation renowned for high-quality products and exceptional customer service. With a presence in over 100 countries, our company is deeply committed to innovating and pushing boundaries in multiple sectors. We are currently offering an exciting internship opportunity in our Italian branch located in the beautiful city of Padua.

About Padua

Padua is a charming city in Northeastern Italy's Veneto region. Famous for the frescoes by Giotto in its Scrovegni Chapel and the vast University of Padua which was founded in 1222. The city offers a perfect blend of historical and artistic heritage, top-tier education, and vibrant life, making it a sought after destination for students and young professionals.

Internship Position: Customer Service Intern

We are seeking a motivated and dedicated student or recent graduate to join our Customer Service team. As a Customer Service Intern, you will have the rare opportunity to learn and develop your customer service skills in an international business setting. You will gain hands-on experience dealing with our diverse customer base, manage and resolve customer queries, participate in the development and implementation of new customer service strategies, and contribute to team meetings and discussions.

Main Tasks

• Handle customer inquiries via phone, email, chat, and social media
• Work closely with the Customer Service team to streamline processes
• Assist in the development of customer satisfaction and retention strategies
• Participate in team meetings and contribute to overall development strategies

Job Requirements

• Currently studying or a recent graduate in Business, Communication, Marketing or a related field
• Excellent command of English and Italian, both spoken and written
• Strong familiarity with MS Office and basic understanding of CRM systems
• Available to work full-time for a minimum of 6 months

Personal Qualifications

• Exceptional communication and interpersonal skills
• Customer-oriented mindset
• Ability to work well in a dynamic, team-oriented environment
• Excellent problem-solving skills and attention to detail

This is an incredible chance for you to be part of a well-known, prestigious company that values professional growth and offers the chance for numerous opportunities beyond the internshipist, within an international context.