Paid Internship in Reception/Reservations, Genoa, Italy

Job Description

Internship Opportunity: Reception / Reservations - Genoa, Italy

Company Overview:

Our company is a globally recognized firm with a network spread across six continents. With decades of experience in the industry, we stand a-top for our commitment to innovation, customer satisfaction and sustainable business practices. With an enterprise deeply rooted in respect for diversity and equality, we provide a nurturing ecosystem for aspiring professionals to develop and thrive.

Job Description:

We are currently seeking a motivated intern to join our Reception / Reservations team in the historic city of Genoa, Italy. Bearing testament to history and splendour, Genoa is the bustling port city where thriving communities, stunning architecture and a vibrant arts scene come together to weave a rich tapestry of life.

Tasks:

• Assist guests with check-in and check-out processes.
• Efficiently handle all guest queries and complaints, constantly striving to provide exceptional customer service experience.
• Conduct the necessary booking and reservations, ensuring accuracy and timeliness.
• Uphold company's reputation by maintaining a professional and friendly demeanour at all times.
• Effective management of front desk operations including handling phone calls, correspondence, and managing reservations system.
• Collaborate with all other departments to ensure high level of guest satisfaction.

Qualifications:

While no prior experience is required, the ideal candidate should be a current student or recent graduate in Hospitality Management or related discipline.

Personal Requirements:

• Strong interpersonal and communication skills.
• Proactive, motivated and committed towards delivering high-quality work.
• A keen eye for detail and exceptional organizational skills.
• Excellent problem solving skills and capacity to handle pressure.
• Must be fluent in Italian and English. Additional language skills would be considered an asset.

Benefit:

Our company endeavors to nurture young professionals, hence offering an enriching platform where you can gain hands-on experience, industry-centric knowledge, while also learning from seasoned professionals. Through our international network, you will engage in cross-cultural interactions, enhancing your global perspectives. This is an unpaid internship but will pay travel and lunch arrangements.