Paid Internship for Reception/Reservations Specialist in Florence, Italy

Job Description

Internship Opportunity: Reception / Reservations in Florence, Italy

A leading company in the hospitality industry invites applications for an internship position in the Reception / Reservations department at its esteemed location in Florence, Italy. The company prides itself on providing exclusive, high-quality services, and is globally recognized for its unrivaled luxury experience and exceptional client service.

Job Description:

The successful candidate will be responsible for a plethora of tasks that are fundamental to daily operations. These include:

• Warmly welcoming guests and dealing with any inquiries or complaints in a professional and courteous manner.
• Handling bookings, cancellations and modifications for guests over the phone and via online platforms.
• Maintaining updated records of bookings and payment transactions.
• Communicating with staff about available rooms and possible issues that may arise.
• Conducting daily operations in a manner that upholds the high standards of the company.

Job Requirements:

To qualify for this internship, the candidate should:

• Be enrolled in a related field or have equivalent customer service experience.
• Possess strong communication and interpersonal skills.
• Have a professional appearance and demeanor at all times.
• Be capable of adapting to a fast-paced and dynamic environment.
• Proficiency in Italian and English; additional language skills are a bonus.
• Have basic computer literacy in applications such as Microsoft Office and email.

Florence, the capital of Italy's Tuscany region, is home to many masterpieces of Renaissance art and architecture. Its rich culture, incredible food, and unparalleled landscapes have made it one of the world's best cities, a true paradise for art lovers, history enthusiasts, and food connoisseurs. Living in Florence offers the opportunity to immerse yourself in the Italian way of life and enjoy a high quality of living that is famous the world over.

This internship opportunity offers an invaluable experience to work and live in a city infused with historical charm and modern luxury. We are excited about the possibility of you joining our team and contributing to our esteemed heritage.