Paid Customer Service Internship in Osnabruck, Germany

Job Description

Internship Opportunity - Customer Service - Osnabrück, Germany

An exciting internship opportunity awaits in one of Germany's most prominent businesses based in the beautiful city of Osnabrück. Our company is recognised as a market leader and is known for its innovation and commitment to excellence. We offer a stimulating work environment that nurtures learning and professional growth.

Job Description

As a Customer Service Intern, the successful candidate will learn and work on a variety of tasks including, but not limited to:

• Handling customer enquiries via email, phone, and social media.
• Working collaboratively with the customer service team to optimize customer experience.
• Assisting in the development and implementation of customer service policies and procedures.
• Managing complaints, providing appropriate solutions and alternatives to ensure resolution.
• Compiling reports on overall customer satisfaction.

Job Requirements

Prospective interns should have:

• Strong communication skills in both German and English.
• A customer-oriented approach.
• Basic knowledge of CRM systems and MS Office.
• A natural ability to nurture relationships and collaborate with a team.

Personal Requirements

We are looking for a person who is:

• Passionate about customer service and eager to learn.
• A problem-solver with strong analytical skills.
• Comfortable in a fast-paced, deadline-driven environment.
• Highly organized and attentive to detail.

About Osnabrück

Osnabrück, a charming city in Lower Saxony, Germany, is known for its rich history, vibrant student life and cultural diversity. Steeped in tradition, yet buzzing with energy, this university city offers a perfect balance between historic charm and modern comforts. With its thriving arts scene, stunning architecture and easy access to the German countryside, Osnabrück is an excellent place to learn, grow and enjoy Germany's unique culture.